Refund Policy

Effective Date: May 1st, 2025
Last Updated: June 25th, 2025

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At Loaded Sisters Twisted Tea Co., we strive to deliver delicious and satisfying tea blends in every order. Because our products are consumable and custom-packaged, all sales are final. However, we understand that mistakes or issues can happen — and we’re here to help.

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1. Returns

• We do not accept returns on any products due to the nature of our goods.

• If you received an incorrect or defective item, please contact us and we will make it right.

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2. Order Issues

 

Please reach out to us within 7 days of delivery if:

• You received the wrong item

• An item arrived damaged or unusable

• Your order never arrived, or was marked delivered but cannot be found

📧 Email: loadedsisterstwistedteaco@gmail.com
Include your name, order number, and photos of the issue if applicable.

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3. Exchanges

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• Exchanges may be offered on a case-by-case basis, depending on the issue.

• We reserve the right to determine whether an exchange is appropriate and what item(s) will be sent in return.

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4. Cancellations

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• Orders may be canceled only if they have not yet been fulfilled or shipped.

• To request a cancellation, email us as soon as possible at loadedsisterstwistedteaco@gmail.com.

• Once an order is processed or in transit, it cannot be canceled.

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Final Notes

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• We do not issue refunds for shipping costs unless the error was on our end.

• Refunds or replacements are not guaranteed and are evaluated at our discretion.